|Product||Dynapro Commercial Vacuum Blender|
|Type||High Power Commercial Blender|
|Motor Power||~2.5+ peak HP motor|
|Voltage||NRTL Model: 120V~, CE Model: 230V~, PSE Model: 100V~|
|Weight||13 lbs. (5.9 kg)|
|Dimensions||9.7" W x 10.6" D x 17.9" H|
|Warranty||3 Years for Commercial Use and 15 Years for Household Use|
Warranty question: Shipping costs for warranty work on the Dynapro DPS-1050-A-B I am in the market for a high-end vacuum blender. I have a Tribest 9 tray dehydrator. One of the fans malfunctioned. I had to pay about $90 to send it in for repair. While I did not mind paying upfront; however, it the problem is a defective part I believe I should be re-imbursed for the shipping cost incurred. Right now, I am disinclined to pay $500+ for a blender; and, then having to pay around $100 for shipping if I have warranty covered problems with the machine.
Thank you for your inquiry. The cost of shipping for the motor base of the Dynapro is approximately $22.00. As per the warranty policy, shipping costs can not be reimbursed. Furthermore, exceptions to the policy and parts covered are considered on a case by case basis.
I purchased this product from Amazon and I heard that a new sharper blade is now included. Is there any way for me to get this new upgraded blade when i bought my drynapro from Amazon?
Thank you for your inquiry. The Dynapro upgrades are available at this time at the cost of a flat rate shipping fee of $16.00. The upgrades include a newly designed blending blade assembly and a new one-touch, auto-stop vacuum pump. To claim your upgrade kit, please contact firstname.lastname@example.org.