Tribestlife.com Store Policies and Agreements
Prices, specifications, and terms are subject to change without notice. TribestLife is not responsible for errors in typography and/or photography. Customer pays return shipping on all services.
TribestLife respects your privacy. We will not under any circumstances sell or release your information to anyone, unless it is required to process your transaction. For example, we may share your customer information to our shipping carrier so that items can be shipped to your location. All of the information obtained from our web site will be used for processing purposes only. The only e-mail you will receive from TribestLife are updates to any recent orders.
Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security and care.
Unused items and items returned for verifiable manufacturing defects may be returned within 30 days of delivery, for 100% refund on the cost of the returned items. There are no refunds for returned books or videos. There is a 15% re-stocking fee for used items or items that are not in new condition. Also, for authorized returns which received free shipping during our free shipping promotional period, the cost of shipping for the item(s) being returned will be deducted from your refund at the prevailing rates via UPS based on the quantity and weight of the item(s) from our warehouse to the original delivery address in addition to any other deductions including but not limited to re-stocking fees.
**NOTE: TRIBEST CORPORATION CAN ONLY ACCEPT RETURNS FOR MERCHANDISE PURCHASED DIRECTLY FROM TRIBEST. RETURNS FOR ITEMS PURCHASED FROM OTHER VENDORS WILL NOT BE ACCEPTED. FOR ITEMS NOT PURCHASED DIRECTLY FROM TRIBEST, PLEASE CONTACT THE VENDOR FOR THEIR RETURN POLICIES.
EXCHANGE & RETURNS
1. Call (888) 254-7336 (USA, toll-free) or (714) 879-7150 (local) to receive a Return Authorization Number. Returns will not be accepted without prior authorization. Place the Return Authorization Number prominently on the return label of the shipping carton.
2. All returned items must be in unused condition and must be accompanied by all original contents. Missing contents will result in a reduced credit amount. All warranty cards must be left blank. Merchandise must be returned in original manufacturer's box that has not been defaced or altered in any way.
3. Purchaser is responsible for shipping to our warehouse at: 1143 North Patt Street, Anaheim, CA 92801, USA.
4. Credit for returns are usually processed within 30 days from the date we receive the merchandise, and posted to the appropriate credit account.
TRIBEST ACCEPTS THE FOLLOWING PAYMENT METHODS:
Visa, Mastercard, American Express, and Discover Credit Cards. Sorry, We do not accept International credit cards.
Sales tax of 8% is required for California residents.
We try to get your orders out as quickly as possible. Whenever possible, items will be shipped out the same day if the order is received before 2:00 p.m. Pacific Time, and most orders will be processed and shipped within 1-2 business days. However, unexpected delays in processing may occur, especially during the holiday season. Further delays may occur if items are out of stock or if there is a problem with payment verification. Orders will not be processed on weekends and holidays.
Expedited orders (orders shipped via 3 Day, 2nd Day, or Next Day Air) are given priority in handling and will be processed the same day if received before 2:00 p.m., Pacific Time. Expedited orders received after 2:00 p.m., Pacific Time, will be processed the next business day.
ESTIMATED SHIPPING TIMES
Estimated shiping times are calculated in business days from the date that the order ships. Weekends and holidays do not count as business days and are not counted in the estimated shipping time.
You may request a change to your order, provided your order has not already been shipped. Please call during business hours to change your order, and always have your order number ready. There will be an 8% of the difference charge back fee for order reductions. Please never request changes to your order via Email as we may not receive it in time.
You may request a cancellation of your order, provided that your order has not already been processed and shipped. Please call during our business hours to cancel your order. As your account has already been charged, there will be a deduction of an 8% charge back fee and you will receive a credit back after such deductions to your account within approximately 1-2 business days. Please never request cancel order via Email as we may not receive it in time.
Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Your order will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.
TribestLife will confirm your order via e-mail, once it is received. You can also check the status of your order by logging into your customer account.